1. Refund, Return and Cancellation Policy

Last updated: October 2, 2026

At Aluminox Canada, many of our products are cut, prepared, or manufactured according to the dimensions and options selected by the customer. Because of the custom nature of these products, they generally cannot be returned simply because of a change of mind.

Order Cancellations

A cancellation request received before cutting, fabrication, or special preparation has started may be accepted at our discretion.

Once cutting, fabrication, or special preparation has started, the order generally cannot be cancelled because of a change of mind or an error made by the customer.

This does not limit any mandatory rights provided by applicable law.

Fabrication or Shipping Delays

Lead times shown on our website are estimates and are not guaranteed delivery dates.

Delays may occasionally occur because of material availability, suppliers, production schedules, galvanizing, order volume, carriers, weather, destination, or other circumstances.

If your order experiences a significant delay and you no longer wish to wait, please contact us. We will work with you toward a reasonable solution and, where appropriate, may cancel the order and issue a refund.

Any rights provided by applicable law remain fully applicable.

Errors in Measurements or Options Provided by the Customer

The customer is responsible for verifying all dimensions, thicknesses, alloys, finishes, lengths, quantities, and options before confirming an order.

A product manufactured according to the information supplied by the customer is not considered defective because of an incorrect measurement or selection made by the customer.

If you notice an error after placing your order, contact us as quickly as possible. If fabrication has not started, we will make reasonable efforts to modify the order when possible.

Errors by Aluminox Canada or Non-Conforming Products

If Aluminox Canada ships the wrong product, manufactures a part to incorrect dimensions, or makes another error, please contact us as soon as possible.

Depending on the situation, we may correct or replace the product or provide an appropriate refund.

Products Damaged During Shipping

Please report visible shipping damage ideally within 48 hours of delivery.

When possible, include photographs of:

• the damaged product;
• the packaging;
• the shipping label.

This helps us address the matter quickly with the carrier.

The 48-hour reporting request does not remove any rights you may have under applicable law.

Shipping Charges

Shipping charges are generally non-refundable when the issue results from an incorrect shipping address, refused delivery, incorrect customer information, or an ordering error made by the customer.

Where shipping charges must be refunded by law or when the issue results directly from an error by Aluminox Canada, they will be handled accordingly.

Contact

Aluminox Canada
Owner: Billy Courty
1-1670 rue Saint-Antoine
Lachine (Montreal), Quebec H8S 1T9
Canada

Phone: 438-992-5021
Email: info@aluminox.ca